Frequently Asked Questions
Hello! We are here to help. If you have any questions regarding our studio or classes, you might find the answer below. Otherwise, please get in touch!
FAQs
I’m a beginner Yogi, where should I start?
For those with limited yoga experience, we recommend starting with our Slow Flow classes to familiarise yourself with the practice and the postures. We recommend attending 3 – 4 Slow Flow classes before moving on to Vinyasa Flow. Mat Pilates, Yin and Nidra classes are also suitable for beginners.
Our Mat Pilates and Barre Flow classes require no previous experience. Just an open mind and a positive attitude :)
READ MORE ABOUT OUR CLASS STYLES
INTRODUCTORY PASSES FOR NEW STUDENTS
How do I book a class and which pass?
We always recommend booking your classes in advance to avoid missing out. If it is your first visit to our studio you can book either online or via our APP.
To book via our website, head to the schedule page and click “book” on your preferred first class. You will be prompted to set up a client profile and purchase your preferred pass. For students new to our studio, we recommend starting with the Two Week Taster (unlimited yoga for 2 weeks) or The Ritual (1 Month unlimited yoga) to try our class styles and teachers.
BOOK A CLASS HERE
VIEW OUR PASSES AND MEMBERSHIPS
What are your booking and cancellation terms?
We kindly request that class cancelations are made at least 2 hours prior to the start time. Class bookings and cancellations can be made via our website and MindBody app. We do not take cancellations via social media or email.
Class cancellations can be made up to 2 hours prior to your class start time without a penalty. If it is 2 hours prior to the class, this is considered a “late cancellation” and a $10 fee will be charged.
Clients using a casual drop in 5 and 10 class passes who pre book a class and fail to cancel or not attend 2 hours prior to class will forfeit their class.
Clients on unlimited passes and auto-debit memberships who pre-book a class and fail to attend will incur a $10.00 no show fee.
If you are attending our studio via ClassPass, please note we are not liable or able to assist with ClassPass fees or penalties. We are unable to amend any ClassPass bookings and any reservation changes must be made via ClassPass. By booking a class at Fort Green via ClassPass you agree to the ClassPass booking terms and conditions as they are an external party.
If you have cancelled a class due to experiencing symptoms or entering isolation, please email us so we can ensure no penalties occur.
What time should I arrive?
Please arrive at least 5 minutes prior to the class start time. The door will be locked once the class has commenced at the start time and we are unable to allow participation in the class unless you have been checked in at reception prior.
We highly recommend arriving on time to avoid disappointment.
Help, I have an active pass and I’m unable to book!
Often there are 2 x reasons our app or the website won’t allow you to book a class. Please try the below troubleshooting otherwise please get in touch!
If you are activating a new pass (or it is your first time with us) and you have made future class bookings and wish to practice earlier, the system won’t allow you to book a class prior to the future booking. So please cancel all your future bookings and rebook your classes in consecutive order. This should do the trick!
Please check you are booking under the correct account/profile. Often members accidentally create a duplicate account and the active pass/membership is under an alternative profile (doh!). Please ensure all logins are correct :)
What do I need to bring?
Our studio has mats, blocks and bolsters available to use in class. However, we do recommend bringing your own mat if you have one.
Please bring a towel to place over studio bolsters. No towel- no bolster.
Please comfortable, yoga attire. Whilst our classes are not hot, we do recommend bringing a towel.
BYO water bottle, we have a filtered tap available for use.
I’m pregnant, can I still practice?
Yes! Provided you have previous yoga experience and have received medical advice that it is safe to do so. We recommend Pre/Postnatal, Slow Flow or Yin if you have practiced yoga previously. Please note our Mat Pilates classes are not suitable for pregnancy due to the level of core exercises. Please always let our instructor know prior to the class commencing if you are expecting.
Class/Schedule Changes
Whilst we always endeavour to give our clients as much notice as possible, classes and teachers occasionally change and VERY rarely are cancelled last minute. We often have a reduced PH schedule, so please keep an eye out for any upcoming changes.
I’m going away, can I pause my membership?
Our auto-debit weekly memberships can be paused for up to 6 weeks at a time. Please email us to arrange this. Unfortunately all other passes are unable to be paused or suspended, unless you have special circumstances. However, we love to accommodate our members and understand life gets in the way sometimes. So please email us and we will see what we can do :)
EMAIL US
I’m in isolation, can my pass be extended or paused?
Yes! Please email us.
What are the current Vaccination Requirements?
In line with the Government, there are no vaccination requirements to attend our studio.
However, all of our teachers are fully vaccinated.
Where are we at with Masks and QR Check In?
Mask wearing is optional and are not required to be worn at the studio. QR check ins are also no longer required (as per Government regulations)
What Studio Facilities do you have?
Our beautiful studio facilities are all in action and ready for our community to use. We offer our students:
Organic linen bolsters
Yoga Mats
Cork blocks
Organic straps
Pilates Balls and hand weights
2 x showers in the women’s change room
1 x shower in the mens change room
2 x toilets
Lockable lockers for valuables in the mens and women’s change rooms
The studio has a filtered water tap you are welcome to use to fill up your water bottle
What Covid Safety measures are in place at the studio?
We are committed to creating a safe place for our community to practice in.
Rest assured, we will be doing everything we can to keep the studio squeaky clean! As well as the above measures, our studio will be offering/implementing the following:
Hand sanitising pumps available in reception and the studio entrance- please use these upon entering and exiting the studio
Our classes capped at 18 students per class
Studio, facilities and common reception areas are sanitised and disinfected after each class
Our air purifiers help decrease viral risk exposure
Studio fans are on with the studio door open for class and to assist with air flow
